We aim to provide a high quality service but we sometimes make mistakes.

If you are unhappy about any part of our service we want to know. Problems can arise without our knowledge so we welcome the opportunity to put matters right.

We would also like to know if you are pleased with a particular service.

We will aim to respond to your complaint within 2 working days. If we cannot resolve the problem within this time, we will write to tell you why and also let you know how long we will take to investigate and respond to you.

Click here if you wish to make a comment or complaint.

If your complaint is about our Tenancy Support service and you wish to complain directly to the Care Inspectorate, please click here.

If you have made a complaint and are still unhappy about the outcome, having gone through our whole complaints procedure, you should contact the Scottish Public Services Ombudsman.

The freephone number for the Ombudsman is 0800 377 7330 or fax 0800 377 7331. Or you can send an email to ask@spso.org.uk.

If you want more information about how we deal with comments and complaints please download a copy of our leaflet or policy below.

Downloads are in Adobe PDF format and require Adobe Acrobat Reader. To download Adobe Acrobat Reader click get acrobat reader.