Our customers are at the heart of everything we do and whenever we have a decision to make that affects the management of homes, we will consult as widely as possible. Even when we don't, we are always keen to hear your views on any housing-related subject.

Developed following detailed discussions with customers, our tenant participation strategy sets out how we work with customers to achieve our aims.

As part of this strategy we have formed a Tenants' Forum and we consult members on policies and procedures that have an impact on homes, tenancies and our services. We gather the views of Forum members through regular meetings, by email, over the phone and by letter.

If you are a tenant of Melville and would like to join the Forum, please contact our Housing section on 0131 654 2733 or by sending an email to info@melville.org.uk. If you would like to get involved but have difficulty getting around or struggle with childcare then we can help. We can provide transportation and cover childcare costs while you attend meetings.

To find out more about your right to be involved in Melville’s decision-making you can download a copy of our Tenant Participation Strategy by clicking on the link below. Alternatively you can click here to see your rights as set out in the Housing (Scotland) Act 2001.

We are always happy to hear from you.