Melville’s Tenancy Support service, funded by the Big Lottery, provides help and support to new Melville tenants when moving into one of our homes for the first time.

Designed to increase the success rate for new tenancies (which in 2007 stood at 75%) beyond 12 months, the service is delivered by two dedicated support workers, with strong backgrounds in providing similar services elsewhere and managed by Home Scotland, thanks to an innovative management agreement.

The service is free, voluntary and strictly confidential. If you would like to find out more, contact one of our two Tenancy Support workers:

• Eleanor Beck on 0131 654 4236 or ebeck@melville.org.uk
• Gary Macdonald on 0131 654 4217 or gmacdonald@melville.org.uk

Alternatively you can contact:

• Paul Roberts, Tenancy Support Manager (pictured right), on 0131 654 4236 or proberts@melville.org.uk

What kind of support do Gary and Eleanor provide?

Gary and Eleanor help new tenants to settle in and live comfortably in their homes. The support they provide includes:

• helping to find furniture
• safety and security
• dealing with letters
• training and employment
• neighbour disputes
• claiming benefits
• relationship and family issues
• managing debts and paying bills
• GP/dentist registration
• reporting repair
• medication reminders
• access to other services
• assistance with shopping 

For more information on the work that Tenancy Support does, please see our Tenancy Support leaflet and Helping Hand newsletter which you can download at the bottom of this page.

Care Inspectorate and making a complaint

Melville's Tenancy Support service is registered with the Care Inspectorate. If you wish to make a comment or complaint relating to the Tenancy Support service you can contact the Care Inspectorate directly. You can fill out a complaints form on their website by clicking here or you can contact them at:

Care Inspectorate
Stuart House
Eskmill
Musselburgh
EH21 7PB

Tel: 0131 653 4100 or 0845 600 9527