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Housing Assistant
| Job title: | Housing Assistant |
| Contract: | 12 months (maternity cover) |
| Salary: | £28,845 - £32,052 (pay award pending. The post also comes with an essential car user allowance) |
| Arrangements: | 4-day (32 hour) working week (closed Friday) with all staff receiving 100% of their salaries. 4-day week split between home and office (Dalkeith, Midlothian) |
| Closing: | 12noon on Thursday 31 July 2025 |
| Interviews: | Thursday 7 August 2025 |
Our offer
We are looking to recruit a highly motivated and customer-focused individual to join our busy Housing Services team. Employed on a 12 month contract to provide maternity cover, you will deliver a high-quality service that focuses on positive outcomes for tenants and other service users.
Our generous conditions of service include a 4-day working week, hybrid working (2 days in office, 2 at home), a career average revalued earning pension scheme, 25 days annual leave and 13 public holidays per annum (pro rata for 4-day week).
Melville Housing is Midlothian’s largest registered social landlord. We own and manage more than 2,150 properties mainly in Midlothian but with some in South Lanarkshire as well as a small number across central and southern Scotland.
About you
As part of our highly professional team, you will be responsible for resolving customer enquiries at first point of contact and will work within a multi-skilled team, providing efficient and professional services.
Working as part of the Housing team, you will assist in delivering excellent performance in key areas of housing, including rent management, welfare benefits, allocations, estate management and support services, and encouraging tenant influence in services and communities.
You should have experience working with the public in a customer service environment. Preference will be given to applicants who have housing experience or who have shown an interest in progressing in housing. The successful candidates must have a good level of education (minimum of 5 Nat 5s/Standard Grades, HNC Housing or equivalent) and show commitment to working towards a housing qualification.
In order to help us achieve high performance and service levels and ensure accuracy, timescales and compliance, you will have strong administrative and IT skills, including good knowledge of Microsoft Excel, Word and Outlook.
You must also be able to build good relations with our tenants and partners, and contribute to our enthusiastic team, together with the ability to work well on your own initiative.
You will also need to have a full driving licence and access to a motor vehicle insured for business.
Applying
To apply please email us with your CV and a covering letter.
More information about this post, and an equal opportunities form, can be found at the foot of this page. You can also contact Communications and Corporate Services Manager Dan Hughes by email to dhughes@melville.org.uk or by phoning 0131 654 2733.
No agencies please.
Melville Housing Association is a disability confident employer, an equal opportunity employer and registered charity SC032755.
