Reporting a Repair

If you need to report a repair the best number to use is:

0131 654 2733 (selecting option 1 will put you through to Novus)

In the event of an emergency do not use the online reporting tool. Instead please call the Melville switchboard or one of the following numbers:

24 Hour Emergency Numbers:

Repairs hotline: 01506 242 120 
Power failure: 0800 092 9290 (Scottish Power)
Gas escapes: 0800 111 999 (SGN)
Gas heating: 0330 202 0444 (Saltire)

For further information on our repairs service, please see policies in the downloads section.

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