How to Report a Repair
Chief Executive - John McMorrow
John joined Melville at the beginning of January 2021 as our new Chief Executive.
As the senior member of the management team he is responsible for supporting the Board in setting and then delivering Melville's strategic goals, ensuring strong governance and maintaining the highest levels of service possible for tenants and other stakeholders.
Before joining Melville, John worked for 28 years as the Chief Officer of Easthall Park Housing Co-operative in Glasgow and has acted as an office bearer on a number of charities.
John has a wealth of experience covering all aspects of housing having worked in the sector for over 35 years. As well as his direct housing association and local authority experience he has also supported other registered social landlords as an appointee or co-optee on their boards with a particular focus on strong governance.
John can be contacted by sending an email to firstname.lastname@example.org.
Head of Property Services - Nancy Booth
Nancy heads up Melville's busy Property Services team, responsible for all home lettings, repairs and maintenance.
With over 35 years housing experience, Nancy began her career in the repairs section of Norwich City Council and subsequently worked as a housing officer, allocations officer and property manager before coming full circle to become Melville's Head of Property Services in 2016.
Nancy has been with Melville for the last 23 years and holds the Professional Qualification and Level 6 Award in Residential Lettings & Property Management from the Chartered Institute of Housing.
“My aim is to keep improving not just our tenants' homes but also surrounding areas. We also have a really important responsibility to keep people safe by carrying out regular gas safety checks, electric testing and detector replacements. Nothing we do is more important than this.”
Nancy can be contacted by sending an email to email@example.com.
Head of Finance and Corporate Services - Kirsten Dean
Kirsten joined Melville in 2020 and heads up our Finance and Corporate Services team.
Managing a team that provides services including IT and technical support, invoicing, and reception duties, Kirsten is also responsible for ensuring that money is available to improve existing homes, build new properties and deliver top quality services.
Kirsten also manages relationships with banks, insurers and external auditors as well as ensuring all financial regulatory returns are completed accurately and to deadlines.
A qualified chartered accountant, Kirsten spent eight years in the hotel and hospitality sector before joining Melville from her position as Director of Finance at Edinburgh’s Sheraton Grand Hotel and Spa.
In her spare time Kirsten enjoys running, music, baking and spending time with her cat Frankie.
Kirsten can be contacted by sending an email to firstname.lastname@example.org.