Our Performance

There are many ways our performance is measured over the year and then monitored by our management board at regular meetings.

Customer satisfaction is one way performance is measured.

See our current levels of customer satisfaction.

See our most recent value for money comparison.

Scottish Housing Regulator

The Scottish Housing Regulator (SHR), the independent regulator of RSLs and local authority housing services in Scotland, monitors our performance and makes sure we provide a good service.

Find out more about what you what you can expect from us and how to raise concerns about our performance.

Annual performance

You can find out how we’ve performed over recent years by looking at our Tenant reports.

Find out what the Regulator says about us, including our most recent Landlord report, and also how we compare to others within the sector.

See our most recent Annual Return on the Charter.

If you would like any of these documents in hard copy, please get in touch.

Explore Melville Housing Association

Awards and CertificationsHomepage logos x 3