Melville has today (Tuesday 17 August) published its new tenant participation strategy ‘Building on Strong Foundations’ setting out how we plan to work with our customers over the next three years to develop and scrutinise our services.

The new strategy is ambitious and celebrates the positive work we have already done working closely with tenants while at the same time recognising that there are areas for improvement. It will ensure we continue to develop new ideas and approach the years to come with a renewed focus, exploring ways to widen participation, making best use of technology and communicating effectively. It is a living document that will be reviewed annually and, as with all our policies, strategies and services, we welcome any feedback on it.

Above everything else this strategy and our approach to tenant participation is about helping us deliver the best services and homes possible. We truly believe that by working with our tenants and other customers, we can make real and meaningful changes to benefit tenants, Melville and the wider communities that we serve.

If you have any thoughts or comments on the new strategy please let us know in the usual ways.